Please Read Through the FAQ Before Contacting Us
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Dear KrazyGraphics customers, we have completely rewritten this Frequently Asked Questions page in hopes that you can find the answer you need here before sending us an email.
KrazyGraphics is a one-person operation. One person handles the design work, production, packaging, and shipping of every order — one by one, in the order received.
Over the last 14 years, we have collected the most common questions customers ask and organized them here as clearly as possible.
Please review the sections below before contacting us. In many cases, the answer you need is already here.
Answers
Are templates physical products or digital files?
Templates are digital files only. Nothing is physically shipped for template products.
What type of material do you use and what is the thickness?
We use a high-performance material called Substance. It is a very advanced film designed to bond extremely well to a wide variety of surfaces, including textured plastics where many lower-grade films struggle.
Our premium kits use a 6 mil print media combined with a 15 mil overlaminate, creating a total combined thickness of 21 mil.
Please note that 21 mil does not mean 21 millimeters. “Mil” is a completely different unit of measurement used in the graphics industry.
If you choose one of our budget-friendly two-year film options, that material has a total thickness of 6 mil.
Even our budget-friendly material is substantially thicker than the thin car-wrap style films many competitors use. In our opinion, even our lower-cost option outperforms the low-grade wrap films commonly sold elsewhere.
$ Can I make money with KrazyGraphics? $
Yes, definitely. If you ride with a big group and think you can sell wrap kits, go right ahead.
Our price stays the same, but if you want to charge a little more and make extra money for yourself, that is completely up to you.
We welcome you to sell our graphics to anyone you can. If you have a website and want to list our graphic kits for sale, that is no problem. We can drop ship them directly to your customer.
If you own a decal shop, sign shop, or wrap shop, we are also happy to sell to you. If you sell in larger quantities, we do offer wholesale discounts.
If you are motivated and have the right audience, you can absolutely make extra money selling KrazyGraphics products.
Are wraps physical products?
Yes. Wraps and graphics kits are physical products that are printed and shipped.
Why does my wrap look slightly different than the picture?
Mock-up images are shown in a flat 2D format, while the actual machine is a 3D object with curves, contours, and panel depth. Minor visual differences are normal once installed.
Do I need to read this page before contacting you?
Yes. This page was built specifically to answer the most common questions first so we can stay focused on production and shipping.
Can you change the colors of the graphic kits?
Yes — in most cases, colors can be changed.
About 90–99% of our graphic kits can be color modified. Some designs use bitmap images, so certain elements may not be fully adjustable.
If you scroll to the bottom of our website, you will find the Roland Color Chart. You can download it, choose a color you like, and send us a message with your selection.
Once we receive your color request, we will send you a proof showing what your design looks like with the selected color before production.
Orders, Processing Time & Proofs
Where is my order? How long does shipping take? Will I receive a proof?
Your order is currently in production and is being processed in the order it was received.
KrazyGraphics is a one-person operation. Each order is designed, prepared, and completed one at a time. As soon as one order is finished, we move directly to the next in line.
If your order includes any custom changes such as names, numbers, or color modifications, please understand that this will increase production time depending on the complexity of the request.
Orders using existing, pre-made designs will typically move through production faster than fully customized orders.
Once your order has been completed and shipped, you will receive an email confirmation with tracking information. Domestic orders are shipped via UPS, while international orders are shipped using UPS or DHL.
Please be assured that your order is actively being worked on and has not been forgotten.
How can I get an update on my order?
We understand the desire for updates, however it is very difficult for us to provide individual order updates.
KrazyGraphics is a one-person operation. The same person is handling design, production, packaging, and shipping.
Because of this, time spent responding to update emails directly takes away from production time.
Please rest assured your order is in the queue and is being worked on. We complete orders in the order they are received.
The best thing to do is simply allow the process to continue, and you will receive tracking information once your order has shipped.
I received my order, but I believe items are missing
Thank you for reaching out regarding your order. We will review the situation to ensure everything was produced and included correctly.
Please keep in mind that every graphic kit we produce is tied directly to an order number and logged within our design and print system. This allows us to review exactly what was printed for your order, including a full layout of all pieces.
In addition, every order is fully inspected prior to packaging and shipment. Because of this process, the likelihood of missing items is extremely low.
If you believe your package may have been tampered with during transit, you will need to contact UPS directly and file a claim so they can investigate the issue.
I received my order and it arrived damaged
If your order arrives damaged, the issue must be handled directly with the shipping carrier.
All orders are fully inspected before they are packaged and shipped. Once the package leaves our facility, it is in the hands of the carrier, and any damage that occurs during transit is the responsibility of the carrier.
If you receive a damaged package, you will need to contact UPS, or DHL for international orders, and file a damage claim.
Once a claim is filed and approved, we will work with the carrier to resolve the issue. In many cases, once the claim is processed, we are able to remake and replace the damaged item.
Installation & Replacement Parts
I installed my graphics and damaged one piece. Can I buy just that part?
At this time, we are unfortunately unable to sell individual cut pieces by themselves.
However, most of our larger kits, especially side-by-side kits and Can-Am Ryker kits, include a layout page showing how the graphics are grouped on each printed sheet. If you damage a piece during installation, you can reference that layout page, identify the sheet that contains the damaged part, and contact us with that information.
In most cases, we are able to replace and sell the entire printed sheet that contains the part you need, rather than a single cut piece. This is because reprinting one full sheet is significantly more practical and efficient than isolating and reproducing one individual part.
For reference, Can-Am Ryker wrap kits are typically printed on four pages, KRX 1000 kits on seven pages, and KRX-4 and KRX H2 kits on nine pages.
Because KrazyGraphics is a one-person operation, replacing a full sheet is currently the most efficient way for us to offer replacement parts.
Returns
Do you accept returns or exchanges?
All sales from KrazyGraphics.com are final. We do not accept returns or exchanges on graphics kits.
Because our products are shipped across long distances, returned items are very likely to be damaged during transit and cannot be resold.
In addition, KrazyGraphics is a low-volume, made-to-order operation. Many designs are produced in small quantities, and returned items may not sell again for an extended period of time, if at all.
For these reasons, please carefully review your order and make sure you are selecting the correct design, model, and options before completing your purchase.
Create Your Own Ryker Wrap
Want a fully custom Can-Am Ryker design built from your own idea, movie theme, logo concept, custom colors, or original vision? Click below to go straight to the custom design page.
Create Your Own Ryker Wrap